​

Customer Service Representative

POSITION SUMMARY

  • Should be responsible for delivering outstanding customer service
  • Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.  
  • Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of technical requests, inquiries and complaints.
WHAT YOU’LL GET FROM US:
  • Investment in your future with tuition reimbursement and performance-based growth opportunities across multiple locations.
  • Investment in your development with paid training and ongoing education. Experience isn’t necessary – we’re best in-class in service and sales – we’ll share our secret sauce with you
  • Insurance - Medical, Dental, Vision, Disability and Life Insurance plans
  • Time off - Paid vacation
  • Meals – We offer subsidized lunch and breakfast options
  • Performance based incentives 
ROLES AND RESPONSIBILITIES
  • Handles inbound calls effectively and efficiently through the use of proactive customer service and call control techniques and proven technical troubleshooting procedures
  • Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
  • Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
  • Resolves  customer questions / concerns efficiently and effectively through the use of active listening and personalizing techniques and by focusing on adding value
  • Resolves problems on the first call, and with a minimum of transfers by consistently improving personal technical knowledge and understanding
  • Manipulate systems and escalate issues to the appropriate personnel for final resolution.
  • Participates in ongoing training in keeping with Client’s request and changing business strategies.
  • Maintains call performance goals (i.e. AHT, quality and schedule adherence)
  • Adheres to HGS’ policies and procedures.
  • Maintains a positive attitude and support HGS’ Commitment to Excellence.
  • Performs other duties as assigned. 
QUALIFICATIONS:
  • CXC/ CAPE. At least 5  subjects including English A and Mathematics
  • Experience. At least 6 months Sales/Customer Service experience and At least 6 months BPO/Call Center experience
  • Coachable. Success starts with those who quickly learn, apply and stick to our sales process.
Application Form
Please fill out this form to submit your application. The fields marked as * are mandatory.
Select
Field will not be visible to web visitor
Why Join HGS?
At different stages of your career, our work culture ensures that you have the best possible growth and experience, in both professional and personal sphere. Teamwork, collaboration and diversity are aspects of our culture, which we have cultivated to ensure a safe and healthy work environment for our people. Our award-winning training programs for every level help in creating tomorrow's leaders . An encouraging work environment ensures the right opportunities for the right skill set. At HGS, we believe creating opportunities is a small measure to push our employees towards their true professional calling.
 

It's been great! HGS encourages growth; the company consists of individuals that inspire and empower each other. What I love the most, though, is that you can be who you are here. It is such a warm, appreciative, and supportive work environment. Read more

Audicia

Brand Advocates, HGS Jamaica

I am learning every day, so I value my time here. In my first year of working here, I have learnt that you should be humble and trust that things will work out in time. HGS has also taught me the skills of working under pressure and practicing active listening. Read more

Lori-Ann

Engagement Officer, HGS Jamaica

Check out more Success Stories @HGS